Refund Policy
We are committed to fair and transparent customer service. If there is an issue with your order, please contact us as soon as possible so we can resolve it quickly.
Refund Eligibility
- Wrong item delivered.
- Item delivered with a clear defect or damage.
- Order paid but not fulfilled within the agreed delivery window without update.
Refund Timeline
- Report issue within 48 hours of delivery.
- Review and confirmation within 1-2 business days.
- Approved refunds processed within 3-5 business days via the original payment method.
Non-Refundable Cases
- Normal wear and tear after usage.
- Issues reported after the allowed reporting window.
- Size or preference change after confirmed delivery (exchange support may still be offered where possible).